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Frequently Asked Questions

I can't get my order to go through, what can I do?  If you signed in as a registered account, sign out and check out as a GUEST instead.  You can use a different email address, if that is what is stopping you from placing the order.  You can also give us a call at the shop and we would be happy to take your order over the phone. Toll free in the US 1-888-346-7275.

When will my order ship?  We process orders every morning and ship that day. If you place an order after noon it will be processed and shipped the next day.

How long does it take to get my order?  Orders are generally shipped USPS Priority Mail.  They state 3 business days for delivery throughout the US from where we are in Minnesota.

How do I get a tracking number?  We ship through Pitney Bowes. When your shipping label is created we include your email address for tracking information.  Look for an email from Pitney Bowes that will have your tracking information.  If you can't find an email from them you can contact katie@baywindowquiltshop.com and we can look it up for you.

Why does my order say "Pending"?  Orders remain Pending until we manually cut your order and make sure we have everything available that you ordered.  Once we have gathered all of your items will process your order and change the Pending status.

Why do you list the price as a quarter yard?  We wanted to offer our customers the option of purchasing as little as a quarter yard, so we had to use that amount for the listed price.

For example, if I order one yard will I get it in 4 quarter yard pieces? NO, if you order a yard you will get a full yard.

Can I return my order?  We offer returns on merchandise for up to 30 days after purchase from our website.  The buyer is responsible for the return shipping cost. There is also a $5 restocking fee on all returned orders. After 30 days, we do not accept any returns.  Please contact katie@baywindowquiltshop.com if you plan to return an item.

There was an error in my order, what do I do?  Please contact us immediately if you find an error in your order.  Please email katie@baywindowquiltshop.com or call our shop (toll free in the US) 1-888-346-7275